NEXTBASE General warranty terms and conditions

Territorial scope:

Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Romania, Slovakia, Spain, Sweden.

Our services relate to all brand products NEXTBASE and they may cover devices under warranty or out of warranty.

Below you will find information on how to prepare your device for shipment, as well as address and service contact details. 

Warranty service

Nextbase guarantees efficient operation of devices provided they are used according to the intended purpose and the technical and operational conditions described in the Service Manual and the Warranty Card from the date of purchase (or delivery as may be required in certain jurisdictions). Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.

1. Warranty period

The warranty period is 24 months for equipment, 6 months for accessories. Detailed information can be obtained from: support_EU@nextbase.com or directly from the producer’s website: nextbase.co.uk/help-and-support/warranty-information.

2. How to report a claim

The first thing to do, if you think you may have a warranty claim, is to visit nextbase.co.uk/hub/tag/support where you will find a wide range of Support and FAQ pages with valuable technical assistance.

If you do not find a solution on our website:

A. You can submit a claim to the Fixit service centre at rma.fixit-service.com:

• The application must be registered by creating a new User Account, which will give you more functionality, or by using a simplified form without the need to register (limited functionality).
• Remember to print the service label with the claim number, which will be generated at the last stage of submitting the claim form, and stick it on the package with the device or write this number by hand on the packaging.
• You can send the device at your own expense or via a courier ordered by the service centre. Fixit service centre carries out door-to-door delivery service for all warranty claims and covers the transportation costs. The courier is ordered after the acceptance of the warranty claim on the website http://rma.fixit-service.com

The parcel will be picked up from the indicated address on the next working day from the date of confirmation of the claim or on the date selected by the customer.

If the courier does not pick up the parcel on the next business day or at the time chosen during claim registration, please contact us immediately ( Service centre contact details), so that we can renew the collection order as soon as possible.

• If you have any questions or concerns, please do not hesitate to contact us ( Address and contact details of the service ).

B. Submit a claim at a place of purchase.

Note: Remember that an imprecise or incomplete description of the defect may make it difficult or impossible to perform reliable diagnostic tests, and thus prevent the defect from being detected.

3. Required documents

In order to process a warranty claim, it is necessary to:

• Attach a copy of the document of purchase (receipt / invoice). Please do not send originals!
• Fill in the serial number in the claim form. The number should be taken from the device, not the packaging. In case there is no serial number on the device, select “Unavailable”.
• For pre-sale claims, a copy of the document from the distributor is required.
• If you are a seller / distributor and have your internal claim number, fill it in our system during the registration of the claim. This will make it easier for you to search for a complaint in your User account and improve contact with our Customer Care.

Note: The serial number / IMEI number alone is not sufficient to process a claim.

4. Your warranty rights

NEXTBASE’s sole liability and the warranty holder’s exclusive rights include:

• to repair or replace the hardware (in case the repair is not possible). If the replacement with the same model is not possible, the service centre will replace the device with an after-model or another product agreed with the customer. The service center does not refund the costs of the purchased device.

The choice of one of the above options is at the discretion of the authorized service centre. The service centre may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications.

Any repaired hardware remains covered by the original warranty for the remaining period of its validity.

5. What is not covered by the warranty

This warranty does not cover problems or damage resulting from:

• accident, abuse, misapplication, or any unauthorized repair, modification or disassembly;
• improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply;
• use of consumables, such as replacement batteries, not supplied by Nextbase except where such restriction is prohibited by applicable law;
• lost parts that were originally supplied with the Nextbase hardware product;

non-Nextbase branded parts and accessories even if sold with the Nextbase hardware product;

• normal wear and tear.

When it turns out that the damage to the device is not covered by the warranty (has indication of tampering or physical damage, for example), the service centre will send the customer an e-mail with a paid repair proposal or, in justified cases, send a device back without repair. In this case, the service center reserves the right to charge the costs of diagnostics and transport.

In no event does the limited warranty cover the replacement or reimbursement of any electronic device or personal property that is not a Nextbase product. This warranty also does not cover Nextbase products used by businesses for the purpose of providing end users with Internet access for a fee. 

6. National Statutory Rights

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

7. No other warranties are provided

No Nextbase dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

8. Limitation of liability

Nextbase shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if Nextbase has been advised of the possibility of such damages.

Fixit service center shall not be liable for any accessories or equipment not included in the original kit and the problems associated with the interoperability of the claimed goods with third-party devices and software.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Post-warranty service

Note: in order to confirm the possibility of post-warranty repair and / or estimate a repair quote, please contact the service center first.

1. How to report a claim

On website rma.fixit-service.com:

• after the registration, through the User Account (extended functionality)
• by using a simplified form without the need to register (limited functionality).

In case of failure to submit a claim, the service reserves the right to return the device without repair. If you have any questions or concerns, please contact us support_EU@nextbase.com.

2. Required documents

In the case of post-warranty repair, the warranty card and proof of purchase are not required. Just remember to post a detailed description of the fault, which will allow us to fully diagnose the problem you are reporting.

3. Limitation of liability

Nextbase shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if Nextbase has been advised of the possibility of such damages.

Fixit service center shall not be liable for any accessories or equipment not included in the original kit and the problems associated with the interoperability of the claimed goods with third-party devices and software.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How to prepare the device for shipment

1. How to pack the device and send the package

Once your claim has been registered, please send the complete appliance with all original accessories, which were supplied by the manufacturer, to the service centre. Do not include any additional items that are not part of the original equipment, unless this has been agreed in advance with the service department.

 The equipment must be properly secured for transportation. We recommend using fillers and packing the device in the original or replacement packaging, which will sufficiently protect the contents against damage or destruction that may occur during transportation. We would like you to pay special attention to the risk of minor scratches that may arise as a result of insufficient protection of the device.

Nextbase and Fixit do not take responsibility for any damages occurred during transportation and resulting from improper or insufficient protection of the equipment. In such cases, both the removal of the reported defect, as well as the transport damage, will be possible only at the customer’s expense.

Depending on previous arrangements with the service centre, you can send the device at your own expense or via a courier ordered by the service centre.

Note: If the courier does not pick up the parcel on the next business day or at the time chosen during claim registration, please contact us immediately: support_EU@nextbase.com.

2. In the event that a package is damaged on the way from the service centre to the customer, what can be done?

When receiving the parcel check its contents and the condition of the device in the presence of the courier.

If you notice any signs of damage, e.g. deformed packaging, damage to the equipment, incompleteness, write a damage report with the courier, and then immediately inform the service centre about the situation (Service centre contact details).

If possible, take photos of the damage and how the device was packed. Photo documentation will certainly speed up the process of claiming compensation.

Note: Remember that claiming compensation from the carrier is possible only on the basis of the damage report!